We at R. A. Mayes Company, Inc. have created this Privacy Policy to inform you about the user information we collect, and the manner in which we may use, store, and/or disclose that information. This Privacy Policy applies to the ramayes.com website (the “Website”). For the purposes of this Privacy Policy, unless otherwise noted, the terms “we,” “our,” and “us” include R. A. Mayes Company, Inc., ramayes.com and RA Mayes. Use of the Website is offered to you conditioned on your acceptance without modification of the Privacy Policy and the Terms and Conditions of Use for the Website. We encourage you to regularly review the Privacy Policy and the Terms and Conditions of Use for the Website, as each may be amended by us from time to time in accordance with their respective terms. Using the Website constitutes your understanding and acceptance of this Privacy Policy and the Terms and Conditions of Use for the Website.

What information do we collect and how do we use it?

When you make a purchase through the Website, we collect and store your name, e-mail address, mailing address, payment information (including, without limitation, credit card or debit card information used to make such payment), phone number, fax number, company name, and/or industry information disclosed through such process. The information collected and stored by us will allow us to: notify you of the status of your transaction; to take, process, or deliver the products or services that you order; to process or obtain payment in connection with your order; technical or other support offered in connection with your purchase; to facilitate future renewals or replenishments of products or services; to provide you with effective customer service; to improve the Website, the customer experience and the shopping experience, and related products and services; to facilitate and improve customer service; to send periodic e-mails; to administer a contest, promotion, survey, or other Website features; and to undertake, with your consent, other promotional activities. We also reserve the right to occasionally use such information to contact you for feedback on your purchase and will collect and store such feedback you volunteer. The information stored and collected in this process may be necessary to provide you with required notices and it is your responsibility to ensure that the contact information for you is current so that such notices can be received by you. Additionally, we may use this information to occasionally notify you about important changes to the Website, our products, and services (including, without limitation, updates or upgrades or new products or services), newsletters or similar information from us, and special offers we believe you may find valuable. Please consult the “Opt-Out and Unsubscribe” paragraph in this Privacy Policy concerning your rights with respect to promotional communications.

We collect information that is sent to us automatically by your web browser. Such information typically may include your IP address, the address of the web page you were visiting when you accessed the Website, the name of your operating systems, the name and version of your web browser, and the date and time of your visit. The information we receive may depend on the settings in your web browser. Please check your web browser settings to learn what information your web browser may send or how to change your settings. Information collected by us in this fashion is not used by us to identify you personally. We reserve the right to store and use this non-personal information collected for our own purposes, by way of example and not limitation, such as compiling statistics to help us improve the customer experience through our Website and make them more compatible with technologies used by our visitors. Please consult the “Do We Disclose Any Information to Third Parties?” paragraph in this Privacy Policy for more information.

If you request support, ask us a question or other inquiry or request a quotation via e-mail through the Website or otherwise (each a “Request”), we will ask you for information necessary to complete your Request – which may include, without limitation, your name, address, e-mail address, and information about the problem you are experiencing such as your computer hardware or software. Your information helps us to more effectively respond to your Requests or support needs. We will collect and use such information, along with the e-mail address you used to send such Request to respond to the Request, and will store such information in the event we need to contact you in the future based on the nature of the Request. Additionally, we may use such information collected and stored for our own purposes, by way of example and not limitation, to help us identify and develop improvements, updates, and upgrades. We may also use information provided in connection with a Request to improve our Website, customer service, to send periodic e-mails, or to administer a contest, promotion, survey, or other Website features. Please consult the “Do We Disclose Any Information to Third Parties?” paragraph in this Privacy Policy for more information.

If you fill out a form on the Website, this information will be captured and stored by us and used based on the nature of the form or to contact you in the future based on the nature of the form. Additionally, we may use such information collected and stored in an aggregated manner for our own purposes, including without limitation, to help us improve our Website, to improve customer service, to send periodic e-mails, or to administer a contest, promotion, survey, or other Website features. Please consult the “Do We Disclose Any Information to Third Parties?” paragraph in this Privacy Policy for more information.

How do we protect your information?

When you place orders through the Website for products or services, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us using secure socket layer (SSL) or similar encryption. All of the information we collect and store in our systems from customers is kept in accordance with our policies designed to protect that data against unauthorized access. We implement a variety of security measures designed to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. As of the last update to this Privacy Policy, we do not use cookies on the Website, but reserve the right to, from time to time, use cookies or similar technologies. We also reserve the right to use cookies or similar technologies to track your visit to our Website. Most web browsers automatically accept cookies or similar technologies, but the settings on your web browser may limit or prevent that acceptance. Please check your web browser settings to learn more about how your web browser handles cookies or similar technologies. Even without cookies or similar technologies, you should still be able to use most of the features on our Website.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for any commercial purposes. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. However, non-personally identifiable visitor information may be provided by us, at our sole discretion, to other parties for marketing, advertising, or other uses.

California Civil Code Section 1798.83 permits customers who are California residents to request certain information regarding disclosure of personal information to third parties for their direct marketing purposes. We do not provide your personal information to any third party for their direct marketing purposes without your consent.

We may, at our sole discretion, inspect server logs as part of our commitment to security, such as detection of any attempted intrusions into our networks. In the event there is suspected criminal conduct by a visitor, we further reserve the right to share these logs (which will contain the IP addresses of our visitors) with the appropriate authorities, who could utilize such information to trace and identify individuals. Additionally, we may disclose your personal information, without notice, where we are required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on us or the Website; (b) protect and defend our rights or property; and (c) act under exigent circumstances to protect the personal safety of us, our customers, Website users, or the public.

Please be aware that we may provide links to third-party websites as a service to our users and that we are not responsible for the content or information collection practices of those sites. These third party websites may have privacy policies that differ from our Privacy Policy. We encourage you to review the privacy statements of websites you choose to link to from us or our Website so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the Website.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not knowingly collect, either online or offline, personal information from persons under the age of thirteen. Our Website, products, and services are all directed to people who are at least 13 years old or older. No one under the age of thirteen may use the Website unless supervised by a responsible adult.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Website and not to information collected offline.

Your Consent and Amendments to the Privacy Policy

By using our Website, you consent to this Privacy Policy and the collection and use of the information described herein in the manner set forth in this Privacy Policy. This Privacy Policy is subject to amendment by us at any time, at our sole discretion, provided that, if we change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We encourage you to review our Privacy Policy regularly.

Opt-Out & Unsubscribe

We respect your privacy and will provide you the opportunity to opt-out of receiving announcements of certain information sent to you. Users may opt-out of receiving any or all communications from us by contacting us here: info@ramayes.com

Governing Law

This Privacy Policy and any privacy notices provided hereunder are governed by the laws of the State of Colorado, United States of America, without regard to its conflict of law principles.

Severability

If any part of this Privacy Policy is determined to be invalid or unenforceable pursuant to applicable laws, rules, and/or regulations, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Privacy Policy shall continue in effect.